MATI CITY, Davao Oriental, November 27, 2014 – The 2014 Customer
Experience Survey Result by the National Competitiveness Council (NCC),
formerly known as Public-Private Sector Task Force on Philippine
Competitiveness, shows that, with the satisfaction score of 7.13, the City of
Mati tops in Region XI, followed by Davao City with 6.45, to have been compliant
with Business Permits and Licensing System (BPLS).
The framework of the BPLS is based on the American Customer
Satisfaction Index (ACSI), a customer-based measurement system for evaluating
and enhancing a performance. A set of indicators such as customer’s
expectations, perceived quality, perceived value for money and overall
satisfaction comprise the BPLS index or score. Thus, the survey, conducted in
January 13 to February 14, 2014, assesses the experience and determines the
satisfaction level of businessmen in their respective local government units.
Building local competitiveness is critical to enhancing long-term
national competitiveness. In pursuit of this goal, the NCC encouraged the
creation of Regional Competitiveness Committees (RCCs), composed of members
from the public sector, private sector and academe, across the Philippines to
regularly measure local competitiveness indicators, formulate programs to
improve competitiveness, and engage in investment promotion activities to
attract investors and create new jobs.
This new, significant record which Mati now holds paves the way to
becoming the most business friendly city, not just in the Region but in the
Country. Yet the challenge remains – to be consistent with its standard,
quality and reliability of government services and support for effective and
sustainable productive expansion.
Though Mati is thriving to be a competitive city, it does not take
pride for its accomplishments because the LGU with the dynamism and enthusiasm
of the present administration is just doing its part for the constituents.
Instead the City Government of Mati headed by Mayor Carlo P. Rabat is grateful
enough for the trust and confidence of the private sector in his leadership.
(YPM CIO)
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