The Department of Labor and Employment presented to President Benigno S. Aquino the ISO 9001:2008 Certification of 33 of DOLE’s regional offices, services, bureaus, and attached agencies. It was showcased during the 15th National Public Employment Service Office (PESO) Congress at the PICC last 26 October 2015.
OWWA was one of the agencies that were recognized together with the Employees Compensation Commission, National Conciliation and Mediation Board, National Labor Relations Commission, National Maritime Polytechnic, Occupational Safety and Health Center, Philippine Overseas Employment Administration, and the Technical Education and Skills Development Authority, among others.
OWWA received its certification last May 2014. ISO 9001:2008 specifies requirements for a quality management system (QMS) that is applicable as an internal framework within an organization. It aims to meet customer requirements and ensure the delivery of services to its internal and external clients.
Five (5) of the OWWA Core Processes and eleven (11) support processes are ISO-certified. The Core Processes are: Repatriation and Post-Repatriation; Membership Verification and Certification; Death and Burial Benefit; the Arabic Language and Training for Household Service Workers or HSWs and the Education for Development Scholarship Program.
“To have hurdled the ISO certification is a milestone for the Department. With ISO, we also eliminate ‘room for discretion’, thereby curbing corruption, fast track and enhance public service delivery, and institute continual improvement in the DOLE operations,” said Labor and Employment Secretary Rosalinda Dimapilis-Baldoz.
The ISO Certification was the result of all the hard work and dedication of the OWWA family, as the process of certification is a long and tedious journey. With its certification, OWWA can assure its client-OFWs of quality service and its unwavering commitment. xxx