Wednesday, November 12, 2014

Toyota issues consumer advisory for Lexus GS460 vehicles



DAVAO CITY – Toyota Motor Philippines Corporation has issued a consumer satisfaction campaign (CSC) for certain Lexus models.

In a letter to Trade and Industry Undersecretary for Consumer Welfare and Trade Regulation Victorio Mario A. Dimagiba last October 15, the company’s First Vice President for Government and Industry Affairs Rommel Gutierrez said that the CSC is for the electric cooling fan motor of Lexus IS-F and GS460 models produced from July 2007 to November 2011, affecting 12 Lexus GS460 vehicles officially sold here in the Philippines.

“As the sole and exclusive distributor of Lexus vehicles in the Philippines, Toyota Motor Philippines will initiate a CSC for certain Lexus vehicles, in line with our commitment to product safety and quality,” he said.

Gutierrez cited that for the affected vehicles, the screws that secure the electric cooling fan motors to the fan shroud were insufficiently tightened during the manufacturing process. In such case, the screws could become loose over time and interfere with the operation of the cooling fans. If this occurs, there is a possibility that the cooling fans will become damaged and inoperative, increasing the risk of engine overheating.

With such risk, the company will replace the screws on the affected Lexus vehicles.

“As a preventive measure, we will replace the screws on the electric cooling fan motors, and depending on the inspection results, we may replace the electric cooling fan assembly at no cost to our customers,” he said.

The company’s dealer, Lexus Manila Inc., will contact the specific customers for them to bring their vehicles for repair.

Meanwhile, DT 11 Officer-in-Charge Ma. Belenda Q. Ambi said those who have inquiries about the Lexus vehicles may contact their office at (082) 224-0511 local 411 and may look for Nemia C. Lumaino. They may also visit the DTI office nearest them.DTI11/JenMendoza

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