DAVAO CITY – Toyota
Motor Philippines Corporation has issued a consumer satisfaction campaign (CSC)
for certain Lexus models.
In a letter to Trade
and Industry Undersecretary for Consumer Welfare and Trade Regulation Victorio
Mario A. Dimagiba last October 15, the company’s First Vice President for
Government and Industry Affairs Rommel Gutierrez said that the CSC is for the electric
cooling fan motor of Lexus IS-F and GS460 models produced from July 2007 to
November 2011, affecting 12 Lexus GS460 vehicles officially sold here in the
Philippines.
“As the sole and
exclusive distributor of Lexus vehicles in the Philippines, Toyota Motor
Philippines will initiate a CSC for certain Lexus vehicles, in line with our
commitment to product safety and quality,” he said.
Gutierrez cited that
for the affected vehicles, the screws that secure the electric cooling fan
motors to the fan shroud were insufficiently tightened during the manufacturing
process. In such case, the screws could become loose over time and interfere
with the operation of the cooling fans. If this occurs, there is a possibility
that the cooling fans will become damaged and inoperative, increasing the risk
of engine overheating.
With such risk, the
company will replace the screws on the affected Lexus vehicles.
“As a preventive
measure, we will replace the screws on the electric cooling fan motors, and
depending on the inspection results, we may replace the electric cooling fan
assembly at no cost to our customers,” he said.
The company’s
dealer, Lexus Manila Inc., will contact the specific customers for them to
bring their vehicles for repair.
Meanwhile, DT 11 Officer-in-Charge
Ma. Belenda Q. Ambi said those who have inquiries about the Lexus vehicles may
contact their office at (082) 224-0511 local 411 and may look for Nemia C.
Lumaino. They may also visit the DTI office nearest them.DTI11/JenMendoza
No comments:
Post a Comment