DOLE – Davao Region now ISO certified

DAVAO CITY --- Standard quality delivery of services now marks the Department of Labor and Employment in Davao Region.

DOLE-Davao is recently conferred the ISO 9001:2008 certification after satisfying the requirement of the certifying body - Certification International Philippines (CIP).

DOLE Davao regional director Joffrey M. Suyao said that with the Department’s steadfast resolve to provide better service, it has pursued the ISO certification of a standard system, processes and delivery of quality service to achieve ultimate satisfaction of clienteles.

“As a government agency, it is our primary mandate to deliver quality public service and our clienteles in Davao region deserve no less than premium quality service at par with international standards,” Suyao said.

Labor and Employment Secretary Rosalinda Dimapilis-Baldoz during the press briefing in Waterfront Insular Hotel here said that among the priorities of her administration is to institute quality management systems to make work and its delivery more efficient.  

“Aside from the providing quality service the ISO certification (of standards) will help us eliminate corruption in the system,” Baldoz said.

She added this is the DOLE’s contribution to the Aquino administration's vow to institute irreversible reforms in the  fight against corruption in the government.

"The move for ISO certification was also a proactive response to the challenge of secretary Baldoz to establish a quality management systems in the whole DOLE set-up," Suyao said.

The DOLE Davao region’s Quality Management System covers provision of employment facilitation and manpower development, employment relations, standards enforcement and protection, and employment enhancement, empowerment, and welfare services.

Moreover, assistant regional director Venerando C. Cebrano said the conferment of certification was an effort of all DOLE stakeholders from the regional office down to the field offices.

“We had a thorough review of our systems and procedures and found out that we need to improve on a number of aspects should we aim for quality service,” said Cebrano who is also the Quality Management representative (QMR).

As QMR, Cebrano has to ensure that the standards established are implemented and maintained. He also has to report to top management for areas of improvement.

DOLE – Davao certification is valid from three years valid until March 2017. Within the period, the office has to maintain its status and standards compliance which is checked periodically by the CIP through a surveillance audit.

 

“With the certification, we now take the path to a more systematized and efficient delivery of our work and continually find rooms for improvement,” Cebrano added. 

CIP Managing director Renato V. Navarette conferred the certification during the DOLE - Davao's 6th  Social Partnership Activity held recently in Waterfront Insular Hotel here. (Sherwin B. Manual/ DOLE 11)